privacy policy
1. Introduction
Zita DB Artistry (“Zita DB Artistry”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit www.zitadbartistry.com, contact us, submit an enquiry form, or enquire about bridal, destination-wedding, special-occasion, education or other beauty services.
We process personal information in accordance with applicable South African privacy law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
2. Who is responsible for your information?
The responsible party for information processed under this Privacy Policy is:
Zita DB Artistry
Email: zitadbartistry@gmail.com
Telephone: +27 76 457 0414
Website: www.zitadbartistry.com
For questions, requests or complaints about your personal information, please contact us at the email address above.
3. Information we collect
Depending on how you interact with us, we may collect the following information:
CategoryExamplesContact detailsName, email address, telephone number and WhatsApp number.Booking and service informationWedding date, getting-ready location, service requested, bridal-party size, trial preference, travel requirements and other details you choose to share about your booking.CommunicationsMessages, emails, contact-form submissions and correspondence with us.Website and technical informationInformation generated through use of the website, including device, browser, IP address, page interactions and cookie-related information where applicable.Marketing-source informationInformation that tells us how you found Zita DB Artistry, including an Instagram, Facebook, Meta lead form, Google, referral or website enquiry source.
Please do not send us sensitive personal information unless it is genuinely necessary for your enquiry and you choose to provide it.
4. How we collect information
We collect information directly from you when you complete a website enquiry, Meta lead form, appointment or booking form, email us, call or message us, or otherwise communicate with us. We may also receive limited information from platforms or service providers that support our advertising, website, communications, booking or payment processes.
5. Why we use your information
We use personal information only for legitimate, relevant purposes connected with Zita DB Artistry’s services. These purposes include:
PurposeExampleResponding to enquiriesChecking availability and replying to bridal, destination-wedding or event enquiries.Providing a quote and booking servicesPreparing personalised quotes, arranging trials, managing schedules, coordinating service logistics, confirming deposits and delivering agreed services.Communicating with youSending booking-related communications, service updates, reminders and responses to questions.Improving our business and websiteUnderstanding how people find and use our website or advertising, and improving service, content and customer experience.Legal, record-keeping and security purposesMeeting legal obligations, maintaining business records, preventing misuse, and protecting our business and clients.
Where we contact you about a specific enquiry or booking, we do so to respond to the request you made and to provide the requested service. We will not use your details for unrelated direct marketing unless permitted by law and, where required, you have given the appropriate consent. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.
6. Meta and social-media lead forms
If you submit a form through Facebook, Instagram or another Meta technology, Meta may process your information under its own privacy terms. Zita DB Artistry receives the lead details you submit in order to respond to your bridal enquiry, check availability, prepare a quote and provide booking-related follow-up.
We may contact you by email, telephone or WhatsApp in relation to the enquiry you submit. Submitting a lead form does not create a booking; dates are secured only in accordance with our confirmed booking process and payment terms.
7. When we share information
We do not sell personal information. We may share personal information only where necessary with trusted service providers that support our business, such as website hosting, email and communication providers, booking or payment providers, advertising platforms, professional advisers, or authorities where required by law.
We require service providers to handle information appropriately and only for the purpose for which it is shared. Some providers may process information outside South Africa; where this occurs, we take reasonable steps to use providers and safeguards appropriate to the service.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to manage an enquiry or booking, maintain business records, resolve disputes and meet legal obligations. When information is no longer needed, we will delete, de-identify or securely dispose of it where reasonably practicable.
9. Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. No online method of transmission or storage is completely secure, but we take reasonable steps to protect the information in our care.
10. Your privacy rights
Subject to applicable law, you may ask us to:
Your rightWhat it meansAccess informationRequest confirmation of whether we hold your personal information and request access to it.Correct informationAsk us to update or correct inaccurate or incomplete information.Delete informationAsk us to delete information where it is no longer needed or where deletion is appropriate under applicable law.Object or withdraw consentObject to certain processing or withdraw consent where our processing relies on consent.Opt out of marketingAsk us not to send direct marketing communications.
To make a request, email zitadbartistry@gmail.com with enough detail for us to identify your request and verify your identity where necessary. You may also lodge a complaint with the South African Information Regulator. Current contact information and complaint resources are available at https://inforegulator.org.za/.
11. Cookies and third-party links
Our website may use cookies or similar technologies to support website functionality, understand site usage and support advertising or social-media features. You can usually manage cookies through your browser settings. Our website may link to third-party websites, including Instagram, TikTok, Facebook and other platforms; their privacy practices are governed by their own policies.
12. Changes to this Privacy Policy
We may update this Privacy Policy when our services, website or legal obligations change. The current version will be published on this page and the “Last updated” date will be revised.
13. Contact us
For privacy-related questions or requests, please contact:
Zita DB Artistry
Email: zitadbartistry@gmail.com
Telephone: +27 76 457 0414
Reference
The South African Information Regulator states that POPIA establishes minimum requirements for the lawful processing of personal information and that public and private bodies must register their Information Officers under section 55 of POPIA.